FAQ
Answers to help new and returning customers understand ekabel24.de’s offerings for electrical cables and solutions.
What is ekabel24.de?
ekabel24.de is your trusted online shop for high-quality electrical cables and solutions, serving both businesses (B2B) and private individuals (B2C). We specialize in cables for EV charging, camping power supplies, new builds, and renovations, offering competitive wholesale pricing and expert support.
Who can shop at ekabel24.de?
Both professionals (e.g., contractors, electricians) and individual customers can shop with us. We provide bulk order options, 0% VAT for eligible EU businesses, and personalized support for all.
What makes ekabel24.de different?
We offer a wide range of cables, wholesale pricing, and free shipping on orders over €500 (standard) or €1000 (freight). Our blog provides expert tips for electrical projects, and our hotline ensures dedicated support for bulk orders and technical queries.
PRODUCT AND INVENTORY QUESTIONS
Guidance on selecting the right cables and understanding product specifications.
What types of cables do you offer?
We stock cables for EV charging, camping power supplies, industrial applications, and home renovations, including power cables, data cables, and accessories like connectors, all compliant with EU standards.
Are your products compliant with EU standards?
Yes, all our electrical cables and accessories meet strict EU safety and quality regulations, ensuring reliability for professional and personal projects.
How do I choose the right cable for my project?
Choosing the right cable depends on factors like application, environmental conditions, and electrical requirements. Consider the conductor material (e.g., copper or aluminium), insulation type (e.g., PVC, Teflon), voltage, current rating, and special needs like flexibility or resistance to heat/chemicals. Check our blog for detailed guides or contact our hotline for personalized advice on EV charging, renovations, or industrial setups.
Can I order custom cable lengths or configurations?
Yes, we offer customized cable solutions for your project. Use our bulk inquiry form or contact our support team for a tailored quote.
ORDERING PROCESS
Step-by-step details to simplify placing and managing orders, optimized for clarity and conversions.
How can I place an order?
Ordering at ekabel24.de is simple. Select your desired electrical cables or accessories, add them to your cart, and proceed to checkout. Enter your delivery address, choose a payment method (e.g., credit card, PayPal, or invoice for B2B), and complete your order. You’ll receive an email confirmation with details.
Can I modify my order after placing it?
Once your order is completed, modifications are not possible online. For urgent changes, contact our customer service team immediately via email or phone.
How do I check the status of my order?
Track your order status anytime using the tracking number provided in your shipping confirmation email. Log into your customer account for quick access to order details.
How do I cancel an order?
If your order hasn’t shipped, you can cancel it via email or phone. If already shipped, refuse delivery or return the items after receipt per our return policy.
PRICING AND DISCOUNTS
Details on pricing, VAT benefits, and incentives to boost AOV and loyalty.
How do your wholesale prices work?
Wholesale pricing is available for bulk orders of electrical cables and accessories. Register as a business customer or submit a bulk inquiry form for a personalized quote tailored to your project needs.
What is the 0% VAT policy for EU customers?
Eligible EU businesses with a valid VAT ID can purchase at 0% VAT. Enter your VAT ID at checkout to apply this benefit, ideal for contractors and electricians.
Are there discounts for large orders?
Yes, we offer tiered discounts for higher order values and exclusive promotions via our newsletter. Sign up to receive discount codes for bulk cable purchases and more.
PAYMENT METHODS
Options to make payments seamless for both B2B and B2C customers.
What payment methods are available?
We accept multiple payment methods, including credit card, PayPal, Klarna, Amazon Pay, bank transfer (Vorkasse), and invoicing for registered B2B customers. Choose the most convenient option at checkout.
Shipping and Delivery
Information on shipping options, costs, and tracking to reduce cart abandonment.
What shipping options are available?
We offer reliable shipping via trusted providers like DHL, GLS, and Grass-Spedition, depending on order size and weight. Options range from standard to freight for bulk cable orders.
How long does delivery take?
Delivery times vary by method and destination. Within Germany, expect 1-3 business days (DHL), 2-4 business days (GLS), or 3-5 business days (freight). EU deliveries take 5-10 business days.
Are there shipping costs?
Shipping costs depend on order value and delivery address. We offer free standard shipping on orders over €500 and free freight shipping over €1000 within Germany. Check our shipping page for details.
Can I track my order?
Yes, after your order ships, you’ll receive a tracking number via email to monitor your delivery status in real-time.
RETURNS AND SUPPORT
Policies and support options to build trust and encourage repeat purchases.
What is your return policy?
We offer a 30-day return period for unused, undamaged cables and accessories. Contact us to initiate a return and review our full policy for details.
What if I receive a defective product?
If an item is defective, contact us within 14 days for a replacement or refund. We cover return shipping costs for faulty products.
How do I contact customer service?
Reach our support team via email, phone, or our website’s contact form. B2B customers can request dedicated account support for bulk orders or ongoing projects.
CUSTOMER ACCOUNT AND LOYALTY BENEFITS
Encouraging account creation and engagement to boost retention and LTV.
Why should I create a customer account?
A customer account allows you to track orders, view invoices, save addresses, and access exclusive offers on electrical cables. It simplifies reordering for projects like EV charging or renovations.
How do I update my account details?
Log into your account and navigate to “My Account” to update personal details, addresses, or preferences anytime.
How do I change my billing address?
To update your billing address, send us an email with the new details, or modify it directly in your customer account before placing an order.
Do you offer a loyalty program?
Yes, earn points on every purchase of cables or accessories, redeemable for discounts. B2B customers may qualify for VIP tiers with perks like priority support and exclusive bulk deals.
How do I sign up for the newsletter?
Join our newsletter via the website footer to receive discount codes, project tips for electrical installations, and updates on new products like EV charging cables.
TECHNICAL AND PROJECT SUPPORT
Expert advice to position ekabel24.de as a go-to resource, encouraging repeat visits.
Can you help me choose the right cable for my project?
Yes! Our blog offers guides on selecting cables for EV charging, industrial setups, or renovations. For personalized advice, contact our hotline or use the bulk inquiry form.
Do you offer installation tips or resources?
Our blog features tutorials and best practices for cable installation. Subscribe to our newsletter for ongoing tips tailored to your electrical projects.
Can I request a consultation for large projects?
B2B customers can schedule consultations via our hotline or bulk inquiry form for tailored solutions, perfect for large-scale electrical installations or renovations.